The Tel was a bit different of an experience from a traditional hotel (3 rooms and no onsite lobby/staff.) I would choose to stay again despite some little “quirks.” Here are my pros and cons for others considering the Tel.The cons are minor annoyances, mostly just lots of calls to the main number.
Pros
-Amazing location - steps from the beach
-Parking space included
-Beautiful, clean room - we had the presidential suite and it was plenty of space for my family of 5. Beds were comfortable, a full kitchen
Cons
-I was sent a survey to fill out multiple times in advance of our stay. It asked for a payment method and total amount to charge my credit card, even though I’d paid in full on hotels.com. It asked for our mini bar preferences, even though our room had no minibar. It asked for car license plate number even though I didn’t know that in advance because we were getting a rental, etc
-On the day of our check in, we arrived early, so I called to see if we could get in. Although the room was clean and ready, they would not let us in 2 hours early without paying $50 plus taxes and additional fees.
-Nowhere in my emails did it specify our room number, so I had to call. When I did, she told me the wrong room number and I spent several minutes attempting to enter our code at someone else’s door. Resolved after calling back
-The umbrella that we rented was broken, but because there is no staff on site we were unable to get another. They did end up refunding us after several calls