Staybridge Suites Hot Springs

Tried to check in a little early (1pm) but rooms weren't ready yet - ok, no big deal. Got the call at 3:30 that our room was ready, so, get there a little after 4 to check in. Get up to the room and it's open, and the beds aren't made... so we called downstairs and they asked us to just wait for them to really finish. So we did. The lounge chair had tears in the seat, and there were stains in the carpet - the room was well worn. The toilet in the king bedroom (2 room suite) wasn't flushing right and the fan didn't work, so when we left the next morning, asked them to look into it. The toilet was a little better, the fan when it did work was really noisy, and then finally just died... and we had used 2 glasses for wine and had coffee cups, but they were left on the counter - guess you need to know you have to clean up after yourself. The room type was great - 2 bedrooms (king + 2 dbls) and 2 bathrooms - since we have 2 teen sons, but it seemed worn and tired. We didn't try the free breakfast in the mornings or the happy hour/dinners because it got really crowded, so not sure how good those are.

We enjoyed our stay at the hotel. It’s a great location and the staff is very nice nd friendly. The kids used the indoor heated pool in the evening , so did everyone else staying at the hotel with kids but it gives them Something fun to do in the evening. The location is minutes from Oaklawn and the Bath Houses. The only thing I will say negative is the elevator is SLOOWWWW and we didn’t have anyone come in our room for housekeeping and throw the trash and give us clean towels.

have stayed here before will stay again in the near future just the right distance from town

No service to clean up the room. They told us after we got back from a jam packed day that there was a welcome letter that explained that we had to call them by 10:00 AM if we wanted Room Service! I told her that we should have been informed at check in! I asked if we could at least get fresh towels and she replied “ If You come down and get them “! What service!!!

It’s a nice place to stay whether for business or a family trip. The breakfast is very good. Everything was clean and it’s a new looking hotel. It is warm and welcoming. The staff is friendly and helpful.