The hotel is located in a splendid park, in an ancient residence, it could seem like a fairytale setting, unless it becomes a horror story. The room reserved for us was practically an apartment, with a living room, a small kitchenette and a bedroom, the furniture is not antique but simply old and run-down, like the carpet and wallpaper. Top floor, therefore very hot, with only one fan to try to lower the very high temperature of the day. Arrived at the hotel, at the reception, check-in practices are quite rapid, except that the rooms don't have numbers but names, not always easy to find. As soon as we got to the room for a shower and a quick change to go out for the evening we discovered that there was no hot water. We go downstairs to complain about the problem, there is nobody at the reception and although the phone keeps ringing, nobody comes to answer and nobody seems to care. We wait for an abundant 15 minutes, until I decide to knock on the ajar door of one of the offices, a man in a black suit appears with the name of the structure, apparently a maintenance technician; I point out the problem of the lack of hot water and he says he will report it. We go back to the hotel after a few hours, but after a check, there is still no hot water. The next morning we go down, this time there are two employees at the reception, I point them out again to the problem of the lack of hot water, they say they will fix it. Let's go to breakfast, really bad. Avoid it!