I would give Green Tree Inn and Suites in Florence, AZ, zero stars if I could. We booked a suite, expecting at least basic cleanliness and amenities. Instead, we were downgraded to a standard room with no explanation or compensation. The room we got was terrible—no carpet, no kitchenette (which we had specifically booked), a horribly uncomfortable bed, a filthy coffee machine, and a room that clearly hadn't been cleaned properly. When we complained, the staff shrugged it off and told us there was "nothing they could do," yet still charged us the full price for the suite. This place doesn’t deserve to be called a "hotel," and it’s laughable they call themselves "suites."
Expedia was not much better—they refused to take any meaningful responsibility and offered only some credits for future bookings. Avoid this place at all costs. It's not even worth two stars.