InterContinental Santiago

They had construction in the hotel with pounding sounds all day long over our room. The rooms were fairly clean.

The hotel was very unprofessional. They don't understand what are required for hospitality industry. From check-in to check-out and luggage claim, they did it all wrong. I was literally shocked that Intercontinental brand could be this bad. Not recommending this hotel at all.

the bathroom was a disaster, dirty and badly cleaned. Never again

our stay was terrible. they have three towers. one is completely run down, dirty. signs all over the place that thy want to renovate. carpets were so dirty that even massive amount of air freshener they were pumping in the air through( that is what I believe they were doing as air freshener smell was unbearable) air conditioning could not take the smell away. I had to fight with the hotel managers to finally change our room to another tower.

Was placed in a hotel room in the back tower. By far the worst hotel room I have ever been placed in and i travel alot for work. It was old, the walls were filthy, carpet was filthy, Bathroom hadn't been updated in what looked like 30 years, there was grout missing in between the tiles. The mattress was sagging, and uncomfortable. The chair for the desk had stains all over it and there were hairs on the bed, there was also a faint mould smell lingering in the air. There was also construction going on during the day which made it very loud in the room at times. When I complained I was forced to pay 100 USD to upgrade to a newer room. This was a terrible experience, this hotel should have a warning that there are rooms of this condition there and that there is construction going on. I have been in university dorms that were better.