10/2 Rossz
2025. február 17.
Terrible
I was turned away from the Westin and forced to stay at Napa River Terrance Inn. Hotels.com nor the Westin informed me that my room was no longer available until I attempted to check in. I was informed upon arrival about my room no longer being available, then only given the option to stay at River Terrace In . No communication with Hotels.Com or Westin about this was communicated before driving hours to this hotel. Westin offered vouchers for the bar and breakfast but both were closed when my partner and I tried to get breakfast and a drink. Overall, unprofessional and unacceptable the way this booking happened. I left with no resolution. Never got the complimentary breakfast or drinks for being denied my room I booked a well I. Advance.
jonathan
jonathan, 1 éjszakás utazás
Hiteles Hotels.com-vendégértékelés