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Kigali Serena Hotel

5.0 star property
Luxury Kigali hotel with outdoor pool, connected to the convention center

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Outdoor pool
Lounge
Reception
Exterior
Kigali Serena Hotel offers an upscale retreat in the heart of the city, with a poolside bar, sauna, and on-site restaurant. Guests can unwind with free continental breakfast, relax by the outdoor pool or indulge in a rejuvenating massage. The helpful staff has left a lasting impression on previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Free breakfast
  • Non-smoking
  • Spa
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is $295
includes taxes & fees
$250 per night
Feb 28 - Mar 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Bathrobes
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Bathrobes
Private bathroom
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Bathrobes
Private bathroom
  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, laptop workspace

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Soundproofed
Air conditioning
TV
Separate bedroom
Blackout drapes/curtains
Bidet
Bathrobes
Private bathroom
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Radisson Blu Hotel & Convention Centre, Kigali

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.8 out of 10, Excellent, (126)
The price is $214
includes taxes & fees
$182 per night
Feb 21 - Feb 22
Radisson Blu Hotel & Convention Centre, Kigali
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About the neighborhood

Map
Boulevard De La Revolution, Kigali, 250

What's nearby

  • Nyamirambo Stadium - 5 min drive
  • Kigali Heights - 10 min drive
  • Kigali Convention Centre - 10 min drive
  • Kigali Business Centre - 10 min drive
  • BK Arena - 14 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Executive Lounge - ‬4 min walk
  • ‪UMUT Cafe&Restaurant - ‬20 min walk
  • ‪DownTown - ‬11 min walk
  • ‪Makfast - ‬15 min walk
  • ‪Fusion Restaurant - ‬19 min walk

About this property

Kigali Serena Hotel

When you stay at Kigali Serena Hotel, you'll be within a 10-minute drive of Kigali Convention Centre. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and The Milima Restaurant serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

Languages

English, French, Swahili

At a glance

DONE

Hotel size

    • 148 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Property Registration Number A505/06

Also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel offer free cancellation for a full refund?

Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kigali Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Kigali Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Kigali Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Kigali Serena Hotel?

Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.

What are the check-in and check-out times at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.

What is there to do at Kigali Serena Hotel and nearby?

Kigali Serena Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kigali Serena Hotel?

Yes, there's an onsite restaurant, The Milima Restaurant.

What's the area around Kigali Serena Hotel like?

Kigali Serena Hotel is in the heart of Kigali, a short 16-minute walk from Union Trade Center and 17 minutes' walk from Ntarama Church.

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very Good

Location
Boubacar, 1-night business trip
Verified Expedia guest review

4/10 Fair

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Michel, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

DANIEL, 1-night trip
Verified Expedia guest review

10/10 Exceptional

5 star quality service
Priscilla, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely lovely place
Kevin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Monica, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great feeling
Charles, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Katherine, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nice outdoor pool.
ELLENOR, 2-night romance trip
Verified Expedia guest review

4/10 Fair

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Sarah, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

A bit out-of-date
The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Greg, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Verified Expedia guest review

10/10 Exceptional

Reuben, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

David, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Brenda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Patrick, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

My top choice when visiting Rwanda!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
Arthur, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

.
castro, 2-night trip
Verified Expedia guest review

8/10 Very Good

Johannes, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

NYIRARERWA, 1-night trip
Verified Expedia guest review

4/10 Fair

It was a nice hotel but beware they charge $35 USD for an airport shuttle which I thought was free. I called from the airport and they said they would send someone in 20 mins. One hour later I called back and they said oops, someone is coming in 20 mins. She said I could take a cab but I said I didn't want to have to pay for it and would rather wait if it was free. The next day at checkout there was a 35USD charge. Very frustrating that it isn't listed online and that she didn't tell me that when I called. They were not helpful at the front desk with fixing this concern or getting a manager despite my request. I also paid the driver 20USD because I thought it was free and he took me to the genocide museum and waited for me outside for an hour. So I paid $55 USD for that airport transfer! :( Not happy!
1-night trip
Verified Expedia guest review

8/10 Very Good

Good staff, pool area and breakfast. Definitely needs some upgrading as it shows it’s age. USB ports in the rooms would be great and the beds have seen better days. I could feel the springs digging into my hip. Lots of repairs needed with knobs, cabinet doors coming apart when you touched them. Could be an awesome hotel but not 5 star or worth the money as it currently stands.
3-night trip
Verified Expedia guest review

General property information

Travelers Say
"They have fantastic customer service, rooms are very clean, and they have a lovely lounge / patio seating area by the pool when they often have live music."
Reasons to Book
Property Cleanliness & Beautiful Rooms
Check-In Time
2:00 PM
Check-Out Time
11:00 AM