Hotel Review: Leonardo St. Paul’s, London
Our stay at the Leonardo St. Paul’s in London was a mix of highs and lows. Check-in was a bit of a strange experience. I inquired about an upgrade offer from an email I’d received, but the staff had trouble accessing it. They went through the available upgrades and costs, only to eventually inform me that nothing was actually available. In the end, I opted to pay for breakfast instead.
The breakfast situation had its own hiccup. When we arrived the next morning, we were told we hadn’t paid, despite having a receipt to prove otherwise. Thankfully, once we showed the receipt, the staff allowed us in. However, when checking out, it became apparent that the payment hadn’t been properly added to the system, though it was eventually sorted without further issue.
On a more positive note, the Executive Lounge was a highlight of our stay. The lounge staff were fantastic—friendly, attentive, and truly added to the experience.
As for the room, it was fine—nothing particularly memorable but adequate for the stay. The location of the hotel is superb, making it easy to explore the surrounding area. Service throughout the hotel was generally friendly, which helped balance out the initial bumps.
Overall, the stay had its share of minor frustrations but also some bright spots, especially the excellent service in the Executive Lounge. If the front desk processes were a little smoother, the experience would have been much better.