Ace Hotel New York

Great location, loved the energ

The hotel is really cute, in a great area, and the actual rooms have great acoustical privacy. However, the rooms are quite musty! I also had a bit of an issue with the service. I booked two rooms (obviously if you book two rooms you are together, no?) and the front desk employee got irritated when I asked him to change one of the rooms so we were on the same floor. I wasn’t asking to be right next door, but at LEAST on the same floor and he made it a big deal saying I should have told them. Ummm, I did tell them when I booked two rooms? They ended up accommodating us but had an attitude which was the only reason they don’t get full marks on service.

Lots of noise from the construction site right acroos the street even though I asked for a quiet room

I’ve stayed at the London Ace Hotel several times and always had an excellent experience so when I was planning my staycation in nyc, I thought this was the right spot. I ended up changing rooms three times because the first room smelled like mold and was really dark. The second one wasn’t much better. The room I ended up with smelled fine but really looked like an upgraded dorm room. I know that’s a vibe but it wasn’t anything special. I know the Ace vibe isn’t fancy but it felt very thrown together and a little too vintage. The lighting was so dark that it felt like it was disguising things. I love the bath robe - I purchased it in London a few years ago. Front desk staff was more than pleasant. The hotel bar is a great scene. It’s close to where I needed to be. I wouldn’t rush back here.

Nice hotel with nice people working there. Too dark in both the downstairs bar area and the room. Bed was saggy in the middle, and there wasn't enough room around the toilet to sit very comfortably. Air-conditioning noise from the light-well was audible in the room 9 floors up, not a problem for me, but perhaps for some. In-hotel food options were pretty expensive too.