Friendly staff. Large room. A bit bare bones. No chairs in room - only place to sit was on bed. Tiny and I Mean TINY bathroom. WiFi bad. Full size fridge. Not enough surfaces- no luggage stands. Solid bldg. quiet.
It was a great fun hotel. Very clean. It definitely is boutique with a curated old fashioned look to the rooms and bathrooms which is nice change from the standard chain hotels. Great atmospheric lobby with bar and coffee counter. Location that can't be beat either. Staff very attentive and helpful.
Hotels.com were nothing short of a disgrace. Arrived at 00:30am and there was no room available. Spent 60 mins on the phone to hotels.com they couldn't offer us a solution. We had to walk the streets of new York at 2am trying to find a new hotel. Terrible.
Bra hotell med frÀscha rum i cool, Àldre stil. Stor lobby med soffor, arbetsplatser och bar. MÄnga sitter och jobbar dÀr, sÄ ganska hektiskt och packat. En del rum Àr smÄ, liksom sÀngarna. Men generellt ett bra val, sÄvida man hittar bra priser dÀr.
Room was very hot with thermostat and A/C not working. Room was tiny & difficult to get to far side of bed. Stayed on 5th floor & it took 10 minutes or more to get hot water. Lighting in room is inadequate and difficult to operate. View from room was back side of same building & rooftop with HVC & ductwork. Very expensive for a crappy room. I will not stay here again.
I never in my life had a hotel charged me for "soiled linen". I had a tattoo done and they wrapped it up and some of the ink got on the pillow case. Same thing happened at another hotel and they never charged me for it, thats what you got house keeping for, to wash the blankets and pillow cases! On another note there was no thermostat and it was hot as hell in there.
The weather in NYC was WONDERFUL - not too hot, not too cold - sunshine and 70 degrees.
My room at the Ace however...was 79 degrees. The AC does not work and it was NOT disclosed. I had a late work event set up and didn't get to my room the first night until midnight and it was then I realized it was quite stuffy. But was too late to do anything about it so I just slept on top of the covers and had a horrible night of sleep. The next morning, I was dripping sweat while getting ready - a blow dryer + curling iron + no AC + window that opened 2 inches. I was so miserable but again - had to get to work so said I'd call later.
Called as soon as I got back and was told someone would come up. They brought a box fan. I looked at him strangely and said no no, AC doesn't work, I don't want a fan. Called back down and they said that due to NYC laws, they can't turn on the AC until May 15. Now, the fun part, I know NYC laws and that is a load of complete BS. In residential apartments, the rule is you can't change to AC until it is above a certain temperature outside for a consecutive number of days. This does NOT apply to hotels. The common area rooms of the hotel may have regulations but not the individual rooms. My assumption is the AC is broken so they are spouting excuses and lies so they don't have to give refunds or discounts. It has potential but FIX THE AC OR TELL PEOPLE IT ISN'T WORKING BEFORE THEY CHECK IN