Villa Marina Capri Hotel & Spa

You check in, greeted warmly with a smile and a welcome drink. The grounds are breathtaking- you sit down with your drink after seeing your lovely room and would like to order something to eat by the pool or restaurant. You realize your alone. All alone! Where is al the staff at this “ luxury” hotel? Gone. Once we found a waiter he looked dazed and confused. Slowly took our order, and tben disapeared again . When we needed something we had to go ourselves into the kitchen just to find him sitting down - zoned out. I referred room service - ate on my beautiful balcony.. that night as I went out I told the front desk to please have room cleaned since we had food on the patio. Next morning, I go outside to have my coffee and I see all the old food service still out- ants everywhere! Top it off, I order in more coffee... the server brings to the the same outside table I’m sitting at and proceeds to leave the peanuts on the table and leftovers , ants everywhere and just walks out. After charging me £16 for a tiny cup of coffee! The hotel “ car”- let me just say this- out friends staying at the quaint boutique hotel to the left of us- had non stop service with a smile.. and a Mercedes car to take them around. We had a battery operated “bike/car”. So sad how much more we paid and got horrible service. Apparently since I’ve mentioned our hotel name locally it’s knows as beautiful with poor service. So I’m here now to spread what the locals now... poor service for high price!

Great service Lovely setting

Very pleasant stay at Villa Marina. Good location with great views within easy walking distance to the main harbor and a short ride to Capri or longer walk if you are up for it. Room was very clean with good amenities. Staff was very gracious and helpful in making or changing reservations. Great communication to facilitate pick up at the harbor upon arrival. Restaurant was also very nice and worth trying if you have time. No irons in room so prepare for a charge if you need clothes pressed. Also a tendency to recommend higher priced boat excursions when you can do better dealing directly with boat owners at the harbor.

My friend and I stayed here for 2 nights in May. Sadly the weather was awful so we didn't get to enjoy the pool or outside restaurant or the patio area outside our room. However the hotel was lovely. Great touches like biscuits with the turn down service, your slippers by your bed, a free shuttle to the port and Capri and such helpful and friendly staff. Really comfortable beds too and a lovely large bedroom / bathroom and amazing shower. Would definitely recommend and would return without doubt. Best hotel of our trip.

We had the time of our lives. The villa was beautiful and the staff were superb throughout our stay.