We arrived at 8:30 PM on a Thursday with our two young children but we could not even enter the apartment which uses 'codes' on a door.
Before our arrival, after paying in full, we were provided with a code and were instructed that we could briefly park in the car park near the building to unload our luggage. We were then sent 3 or 4 different new codes, none of which worked. Each response took about 10-15 minutes, meaning we spent over an hour trying to access our room, with two upset children sitting in a car.
It's hard to describe how incredibly stressful this situation was. Our car was illegally parked, our children were hungry and crying, and both my wife and I were exhausted and frustrated. By the time we finally gained access to our room, it was well past 10 PM. All the nearby restaurants were closed, leaving us with no options to feed our kids, who were understandably very upset.
Adding insult to injury, we received a parking fine due to the extended delay. The entire ordeal caused us to sleep in late the following day, which shortened our time to explore Tallinn.
Besides this, when we finally got into the apartment there were no bed sheets for the 2nd bed and we had to interact with Bob W on whatsApp and then finally had to go down late at night to the basement to get the bedding.
We've contacted the hosts and owners three times to try to resolve the situation after our stay, but they have refused to even answer the emails.
