London Visitors Hotel

A decent place to stay in London, room seemed a little cramped for four people, bathroom was very small, staff was nice, basic breakfast, no iron available

I stayed in many different hotels over a 20 week period in London (for a work project). This has by far been the worst stay. Firstly, I arrived and there was no one at reception, I rang the bell many times and no one came for over 5 minutes. When the woman did arrive she was rude and demanding of many types of ID and even my home address? I asked why all the information was needed and she couldn’t tell me why, but wouldn’t let me stay unless I gave all of it. Next, I asked for an iron and ironing board and was told (very rudely by the curly haired woman) that they’re ‘not allowed in the hotel’(?!?). What hotel doesn’t allow irons and ironing boards? They shouldn’t be allowed to take business bookings if this is true. I have stayed at this hotel one time previously in their annex building, where there was an iron so it’s all very confusing. The room was disgustingly dirty and stank of sewage throughout my stay. Doors are very loud and bang when closed so I was woken up every night around 4/5am by doors being banged and people (sounded like staff) speaking loudly. Avoid if you can, plenty of better options available throughout London.

The rooms need alarm clocks or phones. You cannot get a wake up call. Also the site isnt explicite enough. You should know up front whether it is en suite or no. We didn't. Plus another couple checking in didn't know about their room. Staff extremrly nice, helpful. Breakfast was doable (missed hot foods).. Hot drinks in lounge very appreciated.

Climbing up 4 flights of stairs was frustrating in spite of me complaining of a painful knee nothing could be done, apart from offering another room at a cost of 100 pounds more. The toilet and shower was in miniature size. It was so difficult to even turn around. Sink in ro clogged. Carpet under sink has grossildew. Room smely with old cigarette smoke and damp smell. Staff were pleasant tjough

The value for money is good compared to other places in the are. The check in was quick, no issues though we arrived a little early and the staff was very nice and helpful. The room was clean, small but that was expected, it is simple but functional. Our room was facing the street so there was a lot of traffic noise even during the night. Breakfast was better than I expected after the reviews, yes it is basic but if you can't make toast/croissants with cheese and jam, eggs and cereal do then you need to go somewhere else. The staff was quick to replace whatever was finished. Overall a good stay with my 8 year old, the location is excellent so I would stay there again.