Hotels.com allows you to "choose a room" based on pictures provided by the SPL. You aren't actually going to get the room that is pictured in your booking. You are securing a "comfort cabin" or a "room" which allows the SPL to assign you a place to stay based on availability. I found this out the hard way. I chose a cabin based on the pictures and compared them to the pictures on the SPL's actual site. I thought I chose the "mama bear" cabin based on the "choose a room" option on hotels.com. I was actually assigned #3 "Pioneer Cabin. It's the older red framed/white trimmed units for SPL.
Upon arrival we discovered the fridge and most of the outlets didn't work. SPL did send someone to trip the breakers the next morning because I had emailed them (we arrived after the office was closed). The food we brought had already spoiled by the time the fridge was working. Seeing the cabin in daylight was a shocker. It's filthy, gross, smelly and has no business being rented out. The shower curtain is filled with mold, the crusty carpet is smelly and discolored and the walls, door frames, thermostat, light switches and corners are grimy, filthy and gross. I have sent a second email to the SPL requesting a resolution because I really feel ripped off after staying in #3!