Disappointing Experience with Misleading Booking Information
I booked a cottage at Midas through Expedia, where the listing showed an option for either one double bed or two twin beds, with matching pictures. Since my party needed two twin beds, I selected that setup.
Upon check-in, the receptionist only asked me to fill out an information sheet, pay a service charge, and told me my room number. No directions, no check-out info, and no WiFi password. When I got to the room, I found only one bed. I returned to the front desk, where the receptionist, with an annoyed expression, informed me that this was the last available room and that all their cottages only have one double bed, despite what Expedia advertised.
I expressed that this was unprofessional and misleading, as I had paid for accommodations that didn’t suit my needs. We asked to speak to a manager, hoping for a solution like an extra bed, but were told no manager was available on Saturdays. Instead, we were given a hotel office number to call for a transfer to a superior on Monday.
At check-out, a much friendlier receptionist informed me I had to pay the service fee despite the fact that I had already paid at check-in. Apparently, the previous receptionist had not logged my payment.
On a positive note, the bathroom was spacious and beautifully designed with a natural feel. However, the overall experience was frustrating due to the inaccurate listing and poor customer service.
