10/2 Rossz
2025. január 7.
genuinely in awe...never again
Didn't allow my boyfriend and I to check in after having our flight cancelled and booking a late night overnight stay before our next flight in morning. I always choose Aloft hotels because I love the rooms and service and food is always amazing. We've never had this issue before. During our trip in a different city and hotel, the problem of me being 20 and not 21 arose but since my partner is 21 they were able to put him on the reservation and use his card as well, it wasn't a big issue. Not this one though, I think it's mostly the lady at the front desk at fault. She didn't seem to know what she was doing and after having to leave on foot at 3 am in the cold, and stay at a different hotel, I see we still got charged for the whole stay....I don't know how or why or what.
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