Sotetsu Fresa Inn Higashi Shinjuku

The location of this hotel was great for our needs. There are various food places close by. The only complaint I have is that you only get one pillow per person. When I requested extra pillows, I was informed that I could only get one. Because the pillows were on the flatter side, my pregnant wife needed at least 3 to get comfortable so I ended up using my coat as a pillow. Be aware that for American standards, the rooms are very small. If you have a lot of luggage, the room will feel even smaller. Also if you’re a light sleeper, you might want to stay elsewhere or bring ear plugs. You can constantly hear sirens through the day.

The Hotel is next to the train station is very convenience, staffs are friendly and convenience stores are around the corner.the downside of this hotel is very dirty as the bed has blood stain because underneath the sheet is never been washed.

Cons - Bad cleanliness (Bed bugs found) On the first night, we found a bug crawling on the bed as we were sleeping and killed it with a tissue and saw some bloodstains on the tissue. We didn't think too much and went to bed. On our 3rd night, we killed 2 more similar bugs and upon googling, they resembled beg bugs. Called the reception and they informed us to pack our bags and would provide a different room. Staff came to help us with the moving of our luggage and thankfully, we didn't find any bed bugs in the room we were transferred to. Hence, cleanliness was a complete letdown as we were quite traumatized with the incident and had to de-bug all our belongings when we returned home as we were worried we had brought back bed bugs or their eggs. Pros - Good location and Service Hotel is nicely situated just beside Higashi Shinjuku station which was very convenient. Service from staff were good as well as they had prepared a small welcome gift since we had indicated we were having our honeymoon. After checkout, I realized I had left my wallet behind and called the hotel (Housekeeping dept) to help search the room. Kanaya had managed to find my wallet and I had successfully retrieved my wallet and all it's contents intact. Kudos to the good service and honest staff! Hotel shower is great like many other reviews mentioned - Excellent water pressure and warm water provided. Room is small as expected and we had to use half the char and part of the bed to open our 2nd luggage.

It was a wonderful stay

This hotel was great - perfect location (near to things, but not busy/loud), comfortably spacious (not huge, but luggage could be opened easily). Would definitely recommend or stay here again.