Homewood Suites by Hilton Jacksonville Downtown-Southbank

The staff are very friendly

The hotel and staff were excellent, so I feel a little guilty leaving a ‘neutral’ review. The main job of a business hotel is to provide a good nights sleep. The is made very difficult by the freight trains that blast their horns 6 or 7 times as they pass. It is very loud and impossible to sleep through for all but the heaviest of sleepers. I was woken 4 or 5 times every night on my 6 night stay. I’m a light sleeper and even earplugs didn’t solve the issue. My colleague, who was in a different room on the far side from the track, described himself as a heavy sleeper and he only had one night where he wasn’t woken by the trains.

This was a great hotel and good location, near a couple of nice restaurants and bars and close to the Skyway. Pet friendly, which was a plus, and large rooms with a kitchen. Would have been nice if the freeezer’s ice maker worked. The workout facility, pool and free breakfast were great! Note that you do have to pay $10/day for parking.

This was one of our best hotel experiences ever. Great management and staff. They went to extra lengths to make our stay enjoyable. Lots of smiles.

Very good breakfast, super friendly staff. My only complaint, if you could even call it that was that the hot tub was super dirty the one day.