Hotel Palace Bonanza Playa & Spa

A wonderful break at a great hotel.

Definitely I will be back, I love it. The hotel has really nice atmosphere, beautiful scenery and lovely people, the service was fantastic and their staff really friendly.

We were a group of three staying for three nights for a mini break. We were offered a choice of two rooms, one of which wouldn't have even fit three in. When we went for the obvious choice (larger room), the receptionist said, "I told you that room is better", which I felt was unnecessary and frankly absurd. Room was spacious. Amenities were mediocre - definitely pack your own toiletries. Breakfast buffet was amazing (probably the only complete positive we can name), pool bar/restaurant was OK. The corridor to the room stank of silicone sealant/adhesive and were dusty and humid. Receptionists had bad attitudes and weren't very attentive at all to our needs. There were very few who spoke proper English to be able to understand a question/request. We weren't told the safe was a paid add-on until we got the bill at checkout and the additional city taxes were quite extortionate. We booked an excursion via the hotel which was understandably more expensive than booking direct, but the receptionist Ramon gave us the wrong meeting point details and wouldn't give us the full print out of the confirmation email either, so it took several calls and WhatsApps to the excursion company to finally get the right details we needed. One thing that really annoyed me about the staff at this hotel, other than being hugely understaffed so having an inherently low and poor level of service, was that they were so insincere. Great location on top of the beach, but appalling service. Won't go back.

Extremely good, highly recommended. A great quality hotel delivering consistently high levels of service

I am a female solo traveler, and I felt totally safe here. I have to work a little on my computer and the WIFI was OK...not great, but I was able to work. The staff was helpful. The views are beautiful. I would definitely stay here again!