New York Four Points by Sheraton Midtown-Times Square

Staff friendly. Room service breakfast great.

Our stay was wonderful. Rooms are small, especially for 4 people but very comfortable and budget friendly. The staff was very nice. Only thing I did not like was the proximity to the Bus Station. Also the last block walk to the hotel was a bit sketchy. If coming from Times Square, you must walk past a adult movie store and liquor store and neither were well cared for. The building next to the hotel is under construction and we had to walk through a makeshift enclosed sidewalk with poor lighting. Anyone with small children or traveling alone may want to consider these things. But we had no problems. Restaurant was pricy so we did not eat there. The rooftop bar they advertise is actually next door and is formal dress so we did not see it either. If it were not for the neighborhood, I would stay there again.

This hotel was very convenient for times square and getting to other sights. As mentioned by others there was one spot with homeless but you saw that everywhere. There was some confusion with my hotels.com booking and Christina at the desk was very helpful.My only complaint would be that they wouldn't give us the room one minute before 3 o'clock. We had been at the hotel around noon and checked in. We came back to put our stuff in the room and relax for a little bit as we had been up since 3 a.m. When I asked they said check in is 3. I hadn't looked at the clock but it was 2:15. We waited awhile and I walked back up to the desk and asked...the guy said 10 more minutes.

Great service,above expectation!!

Very dissatisfied with Hotels.COM, this is the 2nd trip in a row to this hotel that was screwed up. Everything was fine on my side but both trips the one from last week and this week, I had to wait 35 minutes both weeks to check in, because the hotel did not have my reservation at all yesterday and it was wrong last week.