Upon check in, I asked if another room might be available. I was told that because I booked through a third party website (they always tell me itâs Expedia), I could not make any changes to my original reservation. Iâve been offered an upgrade if Iâm willing to pay for the upgrade. I found this unsatisfactory that I couldnât be accommodated if I was willing to pay more. As far as the room went, the sofa couch and bed itself was uncomfortable. Room 216. I would call several times over the course of two nights and several times, I would get no answer and had to keep calling. For staying 2 nights, I expected to have my room tended. Sheets changed, new towels, empty trash, etc. but no one tended our room. The pool was nice but I feel that there better options for my family next time.
1st: The room had missing furniture, a side drawer was replaced by a small round table. 2nd: the ice maker in the room was broken. 3rd: The bed sheets didnât fit the bed really. 4th: no front desk help was missing from 1am to 5am when I was seeking help for the bed sheets. I was signed up for some rewards program without my permission, was told about it afterwards.
Conveniently located to Six Flags Fiesta in an upscale suburban San Antonio area. Short Uber to the park. It's way cheaper to Uber to the park than pay for parking. An abundance of restaurants near by. Comfortable, large room. Nice, free breakfast. Excellent coffee in the lobby. Two things did bother us. First, there were no signs of recycling for plastic water bottles or paper. Second, this hotel has no ice machines. Weird!
We were very impressed with this property from the cleanliness to the welcoming staff to the beautiful pool and the spacious beautiful rooms! We will definitely be staying there again when we return!