Aloft Jacksonville Airport

Was a nice comfortable overnight stay as we moved to NC.

Had a great stay. I left a previous review for our one night stay and we decided to stay a second night. This hotel is convenient to food and shops. We were moving and chose this hotel bc if location and the fact that they allowed pets to stay for free! Huge plus for us!

Hotel was conveniently located to plenty of restaurants and stores. Clean and comfy and accommodated our pets while we were moving without charging extra fees! One thing I really wish they (Aloft) would change is that awful soap they use. It’s impossible to get out of your hair and leaves your body and hands feeling slimmy and like you still have soap on it....kinda like dish soap!

We checked in as a late arrival just after midnight and quickly got checked in. All good until we opened the door to find the room occupied. 2 pieces of luggage at entry. Could have been disastrous. Definitely a security concern and inconvenience. Went back to checkin and was told room showed vacant in the system, but they assigned us a new room. Next morning we put the door hanger to clean our room and left at 10am. Returned 8pm and the door wasn't fully locked and the room wasn't cleaned at all. Another security issue and inconvenience. Staff brought clean towels for us. Never heard from a manager about either issue. Checked out early to catch a 6am flight. Staff was pleasant. But for these issues, the location was great - walking distance to lots of restaurants. Close to airport but room was quiet. Nice tv and comfortable bed.

The staff were awesome and very helpful. The beds are comfortable and clean and the crib as very helpful for our daughter. They were very welcoming of our dog and even gave us a doggy bag with treats and a toy. Definitely above and beyond. Great place to stay!