6/10 Bueno
3 de enero de 2025
MISINFORMATION
I wanted to warn everyone that what you see in the photos might not be a correct information. I booked 2 nights stay for New Year’s Eve and Jan 1. I booked lakeshore view family room, included in this particular room was a photo of kitchenette and I was expecting that we are able to use it since that’s a priority and necessary for New Years eve as we will cook and reheat whatever food we have for NYE. To my surprise, they wont let us use the induction cooker. So unreasonable they told us that the unit owner wont allow it, then why post the kitchenette photo if it’s not allowed to use? There was no indication that it is NOT allowed to cook prior my booking confirmation, we were only told when we were preparing for NYE dinner. It actually spoiled our night and the New Year. It’s crazy. ANd this reservation was prepaid.
The fridge won’t close completely. Wifi was weak. The AC was leaking water. I will not book to this hotel again, although the view is nice.. but everything else is not okay for me.
Please be specific in your info that some rooms are under UNIT OWNERS. And that they are not allowing to cook using the kitchenette!!!
I will definitely escalate my experience to any supervisor in hotels.com
Cliente verificado
Se hospedó 2 noches con familiares
Opinión verificada de un huésped de Hotels.com