10/6 Jó
2025. február 28.
Decent Stay, But Disappointing Issues
Our Premium Suite was spacious, with a beautiful view, and overall, the room itself was well-appointed. The service and room service staff were very good.
However, there were a couple of key disappointments. The complimentary bottle of wine that was meant to be included was missing, which was a small but noticeable letdown. More frustratingly, one of the main reasons we booked this suite was for the jacuzzi-style bath, only to find that it was completely broken. This was especially disappointing since it was a major factor in choosing this room. Guests should be informed in advance if a key facility is not working.
Overall, while the suite itself was nice, better maintenance and communication are needed to meet the expectations that come with a premium offering.
Brent
Brent, 1 éjszakás utazás
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