We were put into a room that wasnât made up. No clean towels, beds slept in by someone else, and dirty dishes. We got moved to another room which was also not cleaned. They expected us to stay. Finally after 3 hours on the phone between the two of us, we were able to get into a clean apartment.
There was a major power outage and I arrived late at night to a dark cold apartment that I couldnât access. Urban rest had failed to inform me that the power was still out and as a result I turned up at work the next day crumpled and hungry . The info regarding how to get in once the power was on was slightly incomplete as well. Worth noting, that despite this will be staying again
Property was well appointed, clean, neat and modern. The included welcome chocolate and cooking basics were fantastic. House keeping presented the place beautifully.
It is secure,quiet and all the ameneties are a walking distance. The Apartments are extremely clean.The one aspects that surprised me was
1. I had been charged for the apartment three weeks before my visit.
The location is so good. it's so close to the shopping mall and convenient. Amenities are well equipped. The room looked so clean, but me and my baby got dust mites bites. I complained about it after stay, but there was no any compensation.
You should sanitize matress.
Communication was bad. I tried to live chat so many times to ask about parking, but no one answered and disconnected. I called them few times and finally they answered. They said there are no parking in this accomodation. They actually have those. I needed to ask a staff working for the residential areas(not for urban rest)
Also the photos are misleading. The upper floors are for residential areas. They are not using for urban rest.
Excellent property, I was with my kids. All pin-pad, easy and safe . Great location and amenities. Generally clean although I think the shower could be a bit cleaner. And i couldn't use the oven.
Excellent property and extremely responsive online service. Would recommend to business travelers and for those who travel on leisure. Would always come back.