I have traveled extensively and stayed at hundreds of hotels. This was one of the best experiences I’ve ever had. The hotel is in a great location, it’s clean and modern and it’s amazing how they make such good use of the space in the rooms. The beds are comfortable and it’s quiet and cozy. The best part of this experience was the staff though, particularly Danyal. We were part of the passengers diverted to Amsterdam following the electrical outage at Heathrow. Understandably we were tired and flustered once we were finally able to get to London. We had also missed an event at a University there, which was the only reason we traveled to London, so our son could attend this event for admitted students. It turns out that Danyal graduated from this University and spent considerable time giving us the “inside scoop” on his experience there which went a long way in making a hard and disappointing situation better. He was also just warm, friendly and welcoming which is what anyone wants when interacting with hotel staff. The day of our rescheduled campus visit, the staff also put a note under our door wishing us good luck, which was incredibly thoughtful! Thank you so much for everything!