10/6
We checked in around 930 pm and asked for a late check out at noon. The front desk said no issue and wrote it down on a notepad. The next day house keeping knocked and barged right in at 11:15 am. We said we asked for a late check out and she said what time and that she did not know. Told her noon and she left. We checked out 11:45 and the guy at the front desk was very rude. Told me he had no idea. I told him that the night front desk wrote it down and he looked through the sticky notes like I was lying. I said do you need anything else and he said nope. I said thank you and he said nothing. Will not stay again at this hotel and we had just left a Holiday Inn Express in Arlington TX and headed to another in Abilene KS the next night.
Alan or Lori
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