Holiday Inn Express Hotel & Suites Ottawa West Nepean

The hotel is a nice hotel , clean and rooms are pretty good . The staff though are completely useless I asked to sign out late first at check in then again at 5am I called to make sure I can sign out late . Then my girlfriend was rudely asked to leave when I wasnt at the room at the moment. I will never stay here again I would give it 0/100 for quality of staff also the pool was pit of service which wasnt mentioned at check in .. so paying 200+ a night this hotel isnt worth it , I would rather stay at a motel at least the staff are polite.

Great hotel for our trip but a bit far if you are looking to be close to downtown. We weren't so OK for us. Nice modern and clean room. Would recommend saying here as way cheaper than downtown hotels.

Front desk staff was unwelcoming and not helpful. Room had trash on the floor and a used glove on the bed.

loved the suite. complimentary coffee and breakfast.

Great hotel, great location. Breakfast could have used a bit more variety (my stay was for days and the breakfast offerings were identical each day).