Continental Hotel Budapest

We experienced a “maintenance” issue with the shower, with water gathering on tiled bathroom floor, whereby sloppy and hazardous. Reported on day 2 however, no maintenance visit or resolution on our departure day 4- unsatisfactory. Overall nice, modern hotel with leisure facilities in a great location .

The standard of customer service does not match the price or star rating. On two nights the advertised valet parking was unavailable as no staff had driving licences. Coffee and water (paid not free) were not restocked daily, and on one day housekeeping skipped my room entirety. A lovely building I'm a great location with a real need for a refresher course on 4* hospitality standards. Have stayed here for seven years and won't be back.

Pros: Luxurious hotel in the heart of the city. Got a room upgrade as I’m a Hotels.com Silver member. Meals were good but had very few vegetarian options. There was an indoor heated swimming pool which was very clean though a bit small. Cons: I found a cockroach in my room which spoiled my experience, so I probably won’t be considering it for future trips.

Lovely stay at this reasonably priced hotel. Comfortable room with everything you’d need. Decent air conditioning in a hot spell in the city. Good breakfast, although this wasn’t included in the price so only had it once on my three night stay. Easy check in and out.

Thank you for the wonderful accommodation, and making our stay so special with the bottle!