Hilton Ras Al Khaimah Resort & Spa

The hotel is spacious, the facilities were lovely specially the adults pool and the beach was great! Breakfast was alright and good covid19 safety measures were taken. However the staff are not that friendly, from the reception to the operator and even the room service. Regardless we still enjoyed our time there.

The experience overall was a disaster. We were a family of 4 . We booked one of the Sea villas at Hilton over the weekend. Firstly , The AC was very poor and barely cooling the space, the fridge was not cooling and ice buckets are chargeable. Moreover, the standup shower head was not flowing water , the water force was very poor all over the bathroom , no sufficient towels. Only one pool in the hotel was cooled , the others were too hot to swim at specially when it was 45 dgrs outside. Most of the guests were using the same pool with no sovial distancing consideration , the life guards ruined the fun of the pool as they were popping up every now and then to remind you to stay away from your wife and kids while the pool is overcrowded with hotel guests. Never again in this hotel !

Employees have very low level of knowledge and not well trained especially at the pool bar and restaurants. Rooms are not that clean and not well maintained. They have around 5 pools, 1 of them only was cooled all other are very hot (you can imagine with hot weather). This only 1 pool which was temperature controlled was over crowded.

Our stay was a complete disappointment and frustration. - there was only one pool out of 5 chilled and therefore 90% of the hotel's residents were using this one pool which of course was the exact opposite of social distancing so you have put us at great danger - my friend said 1500 for her villa to have access to this pool and have some sort of privacy, it was the opposite since this was the crowded pool so her 1500 was a complete waste - the AC was so bad, we couldn't even sleep, another friend also in 2 beds villa for 2000 and per night had the same problem - the fridge in the room wasn't working - the room was cleaned and replenished 1 time before we arrived even though we stayed for 2 full days! so there was no enough shampoos, water, towels etc. - the water heater in my room was so dirty! - the cashier by the pool was so bad, she kept charging us extra stuff and then forgetting other orders etc. - room service extremely bad, we ordered one ice bucket and only received it after 2 hours and like 10 reminders - the second day, the shower by the pool wasn't working, so people were going to the pool without shower in advance!! - it was my worst experience in a hotel! it is definitely not a 5 stars hotel, it is 1 star! and definitely not trust worthy during Corona times

The hotel was not ready to receive guest. Rooms not very clean. Very slow service. The worst part was alllllll the pools in the hotel were boiling water except one very small and very far from our room so that pool was extremely crowded. Then all the time we were being told keep distance???? How?????all time we were monitored by police which was very uncomfortable feeling. Food service beyond slow. Restaurants we were not allowed to move.Last day even they closed the shower next to the pool!!!!All I recommend people don’t visit hotels till covid 19 finishes cuz it’s not a relaxing experience at alllll.

Room service left a dirty towel in the sink, no vacuum cleaning was done during service, the table looked dirtier after cleaning than before.

Pros: Amazing beach Main salt pool is stunning and very relaxing Spa facilities are great Villas are well laid out Staff are friendly Cons: Room was not well prepared on arrival, was still dirty Odd drainage smell in the room at times Food at Pura Vida was abysmal and over priced Breakfast was very average Carts from the villas to other areas were available but had to call to order a pickup, sometimes the phone was not answered villas look abit dated

Great place, third time here at Hilton RAK Resort and Spa. Good activities and range of pools to chose from for the family. However Brazilian restaurant Pura Vida was very poor will definately not go back there.

It was very good for us to stay. Attitude of the staff at reception, valet parking, room service. Etc. Especially, special consideration on sweet room due to the first visit to your hotel. We want to stay at your hotel again later. Thanks.

The staff were amazing - very pleasant, cheerful and obliging. The hotel is beautifully located with peaceful surroundings and the chalet was comfortable and clean A huge spread for breakfast and a definite recommendation for Al Maeda and Maarid restaurants