Chelsea Pines Inn

Pretty bad experience. Room was freezing and unbearably cold. Thermostat was on full blast but no heat coming out. Asked front desk to investigate, which they did but there was no improvement. Had to sleep with towels on bed for extra warmth. Would never go back. Floor had broken pieces jutting up and was uneven with floor boards sticking up on steps. So dangerous. Really disappointed and could not wait to leave.

Great boutique hotel with friendly staff. Room was cozy, but bed was comfortable, temp of room was great, and bathroom was very clean and offered what we needed - including a easy to check out blow-dryer from downstairs

This hotel is a dark hole. It took a full five minutes for anyone to open the locked door (in the middle of the day) to let us in. There was no elevator to our third floor room. The room itself was dark and filled with garish and sexist movie posters. The "hot" breakfast was a toaster with stale bagels. Look closely: the photographs on the listing are deceptive. it wasn't until after our stay that we noticed the small print that said that all of the light, modern, airy photos were of one suite. I'm sure that suite is lovely, but it is not representative of the rest of the hotel. Looking for a positive, I can report that the bathroom did have good water pressure. So that's something.

Hotel was pretty clean, staff were ok. We had a lady on check-in, she was pretty helpful. There are no maps or information on New York freely available, we had to ask. On check-out we had a man who barely grunted at us, didn’t seem to care we were even there. Overall the hotel is clean but does need an update. Location wise its great, near to a number of Subway stations, meaning you can get around easily.

The pictures on hotels.com are VERY deceiving. I don’t know what room they used for the main pictures but holy moly it looks nothing like that. Also, I see now that the “no elevator” is included in the fine print, but that should be more pronounced. Five flights up those very narrow stairs with luggage is almost frightening! For the price I paid, I really expected more. Also, they really need to invest in new towels. Mine were yellow (but clearly supposed to be white). That’s not to say that the courtyard and the people servicing the property weren’t lovely. And the bed was generally comfortable, although my feet touched the wall and I’m only 5 foot five! Overall, it was not what I expected. At all.