The lobby and hall of the hotel is really nice and clean, but when we got our room (on the first floor: 310), we almost started to cry. It was clean, but totally old room, with old staff in it. You can see on the pics, how was the bathroom, the chair and the shower cabin. We asked in the reception another room with better condition. The receptionist girl, who was very apologise and kind, offered us the last available room. We accepted it, bcs it was a bit better (room 306), than the previous one, even if we could smell cigarette in the room. We had only one nigth there, luckily. The staff was really kind, they even called the manager, to fix our problem. They offered a drink in the bar to us, to say apologise too. Just I am so sorry that this hotel how can have so terrible room like this, with very good ratings. If you still want to go there, I recommend to ask room, not on the first floor.