The nicest and best hotel staff Iâve ever experienced in NYC. Clean, comfortable rooms, good food, and amazing rooftop views! Perfect location⊠will definitely be back!
Great location. Nice hotel. The front desk staff were inattentive, quite literally stood there and watched my wife struggle with her luggage down the odd stairs to get to the elevator and did a poor job at telling us about any amenities or the hotel. Will not stay again.
We had a great stay at ModernHaus SoHo. The front desk was incredibly nice and helpful - we communicated with them via text during our stay to ask questions about the property and get recommendations in the surrounding area. They also gave us complimentary champagne and put us in a corner unit, which we very much appreciated. SoHo was the perfect place for a first-time New York visit - lots of excellent pizza, shopping, and bagels nearby!
Iâve stayed at this hotel before when it was the James. Love everything about this property. The breakfast is wonderful, Jimmys on the rooftop was so much fun. The rooms are clean. The staff was exceptional, especially want to give a shoutout to Kristy and Adam who made our stay so special.
The only negative was the vape detector in the room somewhere. When I checked out, they charged me a $500 smoking fee which I quickly disputed, as I am not a smoker or a vaper. It was really not a great way to leave such a phenomenal stay. Thankfully, the charge was removed today. The management should tell the customer that they have that system in place in their room, and then the client can choose whether to smoke or vape in their room and incur a fine. Otherwise, itâs kind of like hiding a hidden camera in peoplesâ rooms without their knowledge. Just an FYI if you stay here and are a smoker.
Otherwise, my experience and stay at Moderhaus SoHo was exceptional.
It looked better in the pictures. The room could have used some slippers, and the cleaning crew seemed to do the bare minimum. I often found crumbs on the floor from the night before, even after it was supposedly cleaned.