10/6
The room was terrible! Mould everywhere and a filthy carpet - it looked like it had been flooded previously.
The receptionist however was lovely and one of the best examples of good customer service we have ever come across. She couldn't do anything about the room as it was fully booked but was very apologetic and gave us some meal vouchers towards dinner and breakfast. The cleaner was also very nice and gave us some extra towels and bedding.
John
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