I booked through Expedia,7 nights from Nov 28, 2017 to Dec 5, 2017, with “pay at hotel”. At check in on Nov 28, my credit card was charged for full amount of NT$ 13,360 (USD 445.21) at reception. On first night I was not able to sleep due to traffic from flyover next to my room window. Decided to check out next morning, Nov 29. Informed both Expedia, hotel manager on duty. Was told by hotel I will be charged for 2 nights including 1 night penalty. I have not received refund yet for remaining 5 nights.
Called hotel in December 1st week and was told to work through Expedia. Called Expedia support. Expedia reached out hotel and was told that I was charged for two night only. Since this is not true, I emailed my 7 nights billing receipts to Expedia that were sent to hotel. Since then multiple follow ups with hotel by Expedia, but hotel is not responsive. No response to emails, and hotel managers, Mr. David Wei and Mr. Gu keeps telling Expedia that I was charged by two night only. Not further resolution.
I called hotel directly again in January 2nd, 2018 and Mr. Gu told me that they will refund 5 nights , but will take longer. No timeline. I reached Expedia again January 10th, and also 11th. Each day Expedia supervisor called hotel but still was not able to get resolution from hotel on refund.
Expedia has been helpful following up, but hotel management is just not responsive to resolve the case.
-Haresh