Hotel Aqua Palace

Run down and indoor pool had mold. The hot springs spa was amazing and my rooms view was good.

It was a fun trip. The views are beautiful. Bed wasn’t the most comfy.

The hotel staff was amazing. However the bed was rock hard, the overall condition needed some renovation and the AC did not work (even when they claimed to have fixed it). Fix those things and the hotel would be 5 star.

The room I had was very comfortable and it had an amazing view. My only problem was that it was too hot at all times, and I could not regulate the temperature by myself.

The hotel is also connected to a spa so there are different front desks, but neither of them are labeled for their purpose. So when you check in for the hotel, go to the right for the Hotel and the left for the Spa. The Front Desk Manager wanted me to wait for the woman to check in (I presumed because she was already speaking English) but then another customer called over to the man that I am checking in and to help me since they would be awhile. The Front Desk Manager tried to check me in but almost charged my card two times after not even saying a word to me for five minutes. The woman finally came to help me and she was very pleasant and she took care of the card charges. She was incredibly helpful and efficient. The housekeeping staff will still try to get into your room or knock on the door even if you have the Do Not Disturb light on.Other than these two things, the hotel was very good. The bed was more of a flat and hard Korean style hotel bed, but that was to be expected. The Ocean View is well worth the extra money. I didn't try any of the restaurants in the hotel, but the bakery downstairs had some amazing breads and pastries. I will stay here again, and maybe even try the spa or the water slide next time.

There was no air conditioning available when the room was facing due south all the time and it got so hot in the room and it felt like a sauna... when I complained about it, they only said sorry:(( the concept of customer service was non existent.. There was no shower curtain so water was all over on the bathroom floor after a shower. The bed was not comfy as it was very hard.. my back was hurting.The hotel needs gigantic renovation as it was really moldy and smelly!!

The Location is amazing, right across the street from the beach. Lots of great food and activities in the area.

Hotel location could not be better. Across the street from the beach and many restaurants in the area. Terrific view of the beach from our room, which was large and comfortable.

The A/C in both rooms turned off around 3-4am and we were never able to get it to work again.

The hotel was old and run down. The bathroom was really dirty and so were the corridors. I did not enjoy my stay there.