10/4
I booked my stay via Amex travel. My trip was fully paid. Upon arrival I was told the king suite I paid for was not available. I was made to pay a charge of $194.60, was told it’s an incidental charge. I requested a print out and was told a print receipt was not possible.
Upon check out, I was then told there is no incidental charge and again told they cannot provide me with an itemized receipt. I was also told the charge of $194.60 should have only been $50 for incidental.
I’m very disappointed that my paid reservation was not honored. I was placed in a double queen room on the first floor by the back entrance that captured ALL the noise.
I would not ever recommend the hotel based on my experience and the unscrupulous billing procedures.
katrina
1 éjszakás utazás