Dream Downtown

The hotel has many pleasant qualities. The bed is comfortable and the design is very chic. We enjoyed a fantastic view and enormous bathroom. On the downside, our TV didn't work properly, the light switches are nearly impossible to figure out (or don't function), the elevators only work intermittently, and the property essentially functions as a nightclub and we could hear music in our room until 4 AM each night.

Hotel is just expensive because of the area it’s in. Everything about the hotel is so overpriced. $7 for a bucket of ice. Are you kidding me? The phones to communicate with front desk didnt even work more than half of the time. The rooms were very dirty. Promised a fridge, but it was just filled with expensive bottles and snacks and not a lot of storage space! Also, if you have trypophobia.... this is absolutely the worst place to stay.

While I did not spend a lot of time in the room, I was disappointed the TV was barely functional the entire time. The bed was comfy but the pillows were not; they were so soft that they became non-existent when you would set your head down. The hotel does have a trendy vibe and the location is great, however.

We’ve stayed here before and loved it. This time the service was terrible. The staff was dismissive, housekeeping was poor and room service was terrible sending us raw burgers when we asked for MEDIUM. They did not bring waters nor correct amount of silverware. The hotel should not offer 24 hour room service if it cannot offer consistent quality service. Housekeeping opened our room window when they were refreshing it but left it open so after being gone for the day, we came back to s a room that was freezing with the windows open, The lobby area is beautiful with its ‘winter garden of roses’ but it’s very obnoxious to reserve all of the lobby tables for their PHD promoters and not allowing guests to sit and have a drink? Management should talk to their staff about customer service and taking care of their clients rather than the party crowd for PHD.

Nice hotel, good location. Very noisy when private events or nightclub open. Book the rooms with a views on Empire State, otherwhise its boring office views or no views at all which is not worth the price... (there are better alternatives if you like views) Pool is great, hotel would be perfect if they add a spa, and nice restaurant.