10/2 Rossz
2023. január 8.
Cheating customer, terrible hotel management and overpriced offer make my worst hotel experience in South Tirol. I strongly recommend that you need to think twice before you decide to stay at this hotel which cheats its customer!!!
I booked a Junior Suite for 3 days stay over the new year eve 2022. When I arrived at the hotel, I was shocked. Instead of a Suite I got a small hotel room, the promised double sofa bed is replaced by a tiny sofa since the room is too small, the worst part is the bathroom, which is barely qualified for one star hotel. I went to the reception and asked for clarification. The lady from the reception checked the system and firmly replied to me no mistake is made. The room I got is exactly what I booked. I had to show her the confirmation email I received from the hotel. At the end, she has no choice but told me all rooms are sold out and she will talk to the hotel owner and give me a feedback. At the time when I checked out, nobody from the hotel has ever contacted me. I raised the question again, this time the hotel owner finally admits it’s probably a mistake and offered 110 EUR for a total cost of 2200 EUR for 3 days stay as compensation, probably in exchange that I will not put this story on the internet. As next step, I will file a complaint to the responsible authority in South Tirol, hopefully no more people become a victim like me. The bottom line is that cheating customer is always a very bad way to conduct business.
Yu
Hiteles Ebookers-vendégértékelés
