Royal Palm South Beach Miami, a Tribute Portfolio Resort

Very neat hotel and the staff were extremely friendly! Water pressure in the shower was really bad and the room smelled like constantly even though it was supposed to be non-smoking. Would have been nice to have complimentary coffee in the lobby was surprised to find they even charged for that.

The room assigned to us was in the villa portion of the hotel and not in the main building. It was not a pleasant room which had a creaky bed and very unusual bathroom door which kept sliding open. Also breakfast was supposed to be included in our reservation. We were charged over 70.00 for breakfast plus $30.00 for a resort fee.

Juan on front desk was extremely rude. Requested a quiet room without a connecting door. Was put opposite elevator and room had connecting door. Also had to move a large rubbish bag and a trolley of dirty towels from our door to enter the room. When I spoke to Juan he advised they had nothing else available in a very rude and abrupt manner. Then made a comment asking what the issue was when I said I had to move trolley and rubbish bag from door. Clearly thought it was acceptable. Terrible smell in areas of hotel too. Will not be returning to this hotel. Stayed at Loews next door last year and it was amazing.

Great location. Noisy at night

We were on our honeymoon, it was amazing, the staff took special care of us. We would highly recommend it