When we arrived the lobby looked nice and the check-in was fine. However, once we made our way up the stairs, our experience immediately took a turn; the hallway REEKED of piss, making it hard to even breathe. The floor had parts covered up by worn out sheets and overall the staircase and common area were looking rough. Our room was only locked with our keycard, and we couldn’t lock the door from the inside, making us incredibly uncomfortable. Once we were in our room we booked another hotel and left right away. Worst hotel/hostel experience I’ve had by far. I inquired Hotels.com about this, and after spending a total of +5 hours chatting with customer service multiple times, my request for a refund was rejected. Apparently it’s the hostel that will either accept or decline the request, without any objections by Hotels.com? No wonder I didn’t get the refund… DO NOT MAKE THE MISTAKE I MADE BY BOOKING HERE!