10/2
I had a very disappointing experience at this hotel, and I feel compelled to share my concerns.
First and foremost, the pool was absolutely filthy. It was clear that it hadn’t been cleaned in months. The water was murky, and the surrounding pool area was equally disgusting. This was a major letdown as I was looking forward to relaxing by the pool, but instead, it felt like a health hazard.
To make matters worse, the so-called “relaxation area” was in the middle of a building site. The constant noise of drilling all day made it impossible to unwind. I spoke with the hotel manager about this, but his response was dismissive, saying it didn’t matter because the construction was on the other side of the fence. As if noise can’t travel through a fence! It was beyond frustrating.
On the other side of the pool, there was more construction, and to top it off, portable toilets were right next to the fence. The smell was unbearable, and it was extremely off-putting to try and relax next to these facilities.
Additionally, I chose this hotel because they advertised themselves as “dog-free” due to my allergies. However, there were dogs everywhere—some even in the lobby. When I complained to the reception manager, he rudely explained that some guests live there permanently and are allowed to bring their dogs. That’s fine, but you can’t advertise yourself as a dog-free hotel and then disregard that policy!
Overall, the customer service was horrendous, and my stay was far from relaxing.
Nathalie
2 éjszakás utazás
