Holiday Inn Express New York - Manhattan West Side

There was a red stain on the sheets and I believe I was charged a late fee for leaving 20 minutes after checkout after it took me 20 minutes in my free time to inform staff that there was a stain on my sheets that obviously wasn’t created by me. You could clearly see it was washed. Also the toilet did not seem to flush properly 100% of the time. I will not be coming to this establishment again!

I booked for a king sized room with a view of the city for me and my wife and our 2 year's old son. I drove in from Canada while my family took a flight. Inturn what we got was a room with two double beds (so now their was no space for a crib). A tv that wouldn't work was set to the wrong input (found that out the next morning). And as I am over 6 ft tall the bed was very uncomfortable for me to sleep on. my wife ended up caving in and calling her family members to stay at their house instead of staying at the hotel. Then in the morning I find out when all i want is a cup of coffee and to get back on the road their rooms only come with decaf coffee (W.T.F) when I ended up asking their host why I didn't end up with the room I selected they told me it's at the hotel's discretion with room I get. I will never stay at this place again

I liked hotel and location...

Great customer service and staff...and excellent housekeeping...

The experience was terrible. The hotel charged me a room rate when the room was prepaid through Hotels.com. They have promised to rescind the charge and have not done so. I asked for a statement showing the charge-back and they presented me with something that said they gave me cash. I never received any cash from them. The charge is still on my card. The toilet in the room would not flush, just filled up with water. The handset on the room phone didn't work. It rang as a speakerphone. When I called the front desk about the toilet, no one answered. I had to go to the front desk to report it.

Good for the price & area. Times Square in general is not the best place to stay in NYC other than during New Year.

Whether it was amazing or not-so-good, your experience helps other travellers make their choice. Details about cleanliness are especially helpful.

The lady on the front desk dont pay attention and look another reservation instead of mine... she wants to put me in one Standard room However i pay for one Supreme Room. Took 20 minutes to fix it. And by morning that was no WATER in my room this was very dissapoint

hotel had dogs in room on my floor and condition run down and filfthy hallways and dressers etc in rooms old broken TERRIBLE conditions

Cheap but convenient. Very dated decor, breakfast basic and just one coffee pod in the room per day !! All disposable cutlery and crockery, what a waste ! After complaining about the noise from the lifts next to the rooms, it appears that only those rooms next to the lifts are allocated to Hotels.com and they would not move us, nor would they give us 2 adjoining rooms, so beware if you travel with children, they may be on another floor.