The Godfrey Hotel Chicago

Godfrey had issues with the air conditioning so they comped us a room at a nearby (Equal) hotel. Godfrey staff went above and beyond to accommodate us .

Our arrival started by our having to ask the valet to get off his phone and help us. The room was nice and comfortable but super noisy — all sound from the hallway came right in and we had the maids knocking on our door four or five times before 9 AM and they were so loud it was impossible to sleep. The next evening the rooftop bar, despite being ten stories down, had music so loud it gave me a headache and when i called to ask if they could turn the base down, the very nice gentleman at the front desk said he would try but they don’t listen to him 🙄. Despite getting credit for the mini bar from Hotels (and being told this upon check-in) we were charged for the items we took (within the $10 credit) and I had to call the hotel to get a credit after we left. The hotel gym was small and poorly ventilated.

The room and hotel were nice but they gave us a room right next to the entrance of the spa. We were woken up fairly early by the constant people walking in and out of the spa having loud conversations. Also, we spent $70 to get room service for breakfast and the breakfast was horrible. We couldn’t eat it because it was so gross. I complained at the front desk but was told that she couldn’t do anything about it and that I’d need to call the manager to speak with him. I plan on calling him today.

Good property good service good location would stay there again

Great location. Could use more coffee , creamer sugar in the room. Bars of soap were small. Room was spacious for in the city and clean.