10/2 Rossz
2025. február 23.
Worst experience ever
I have never given a one-star review in my life, but if I could, I would give a zero star review to both element hotel in Woodbridge and hotels.com. I had booked two nights get-away and the hotel had many children there for a hockey tournament. They were running up and down the hallways banging the doors with their pucks and parents were completely supportive of their behavior. After an hour and a half I calmly tried to ask one of the parents to request the children not to be making that much noise especially since guests were trying to relax and he went off on a tirade against me and was verbally aggressive, he was threatening in his behavior and actions and followed me to the door of my hotel room and I thought he was going to come into the hotel room or even assault me. I reported this to the management of the hotel and they said they would send somebody up, it took about a half an hour for any response. When they did send somebody up, it was not security, they did not address the abusive guest they simply moved me to another floor. I communicated to them that I felt uncomfortable, threatened, scared because I have no idea how unstable this individual would be and did not want to run into him anywhere else in the hotel, specifically breakfast or using any of the amenities such as the gym or swimming pool. I called hotels.com that same evening and told them that I would like to leave because I did not feel safe! Hotels.com did absolutely nothing for me. Very disappointing!
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