Unfortunately, I must give a 1-star rating. Although our room was prepaid, upon arrival, we were asked to provide a credit card for a reservation hold. Several amounts, including ones higher than the room cost, were reserved on our card. A week after we checked out, a charge of several hundred USD was applied to our credit card. Despite multiple calls and emails, and their assurance that they would investigate, we are now 3 weeks later and no resolution has been offered so far.