Hotel Hugo

Nice hotel in a great area. A few small details such as difficult to access the shower knob without getting soaked and cafe's coffee was not that great. Otherwise we really liked it and will come back.

Only complaint is that the sheets were frayed on two occassions

Too many noisy corporate events on the roof bar

The decor is romantic, the room is clean and perfect for our anniversary celebration. The best part was the roof top bar.

A/C was not working, I made several complaints and they couldn't change my room until the last night. I was there for 4 nights. It was hot and unpleasant. Beds are not comfortable, rooms were not clean and housekeeping only cleaned half of my room each day, forgetting to take out trash and remove glasses. Water pressure in showers was awful. They lied to Hotels.com when I called to see if i could be moved to a new hotel because they couldn't fix the ac and couldn't move me to a new room as they said they were full. It was unpleasant as I came back from work every night when they claimed they fixed it then I would have to sit in the room with the manager on duty and the maintenance guy trying to fix the ac night after night. They were not understanding or willing to do anything but give me the service daily fee off but then they charged my card for that anyways. I ended up having to extend my work trip in NYC and I booked a different hotel what a huge difference one block over and much cheaper.