First impressions, business closed, no cars in the parking lot, different name on the building. Went inside anyway, asked to see a room, it was ok. We had driven 13 hours, with our 2 pomeranians, we were tired. Decided to book, on hotels.com, they then charged us $40 for the dogs, $50 for we don't know what. The bill was $98.31!!! We went to the room, room keys did not work. Hotel was undergoing construction. We turned on the tv..nothing no cable. That was the last straw. No other souls were seen in the hotel. Felt like "the shinning". They did give us our money back. Still trying to get my money from Hotels.com. Worst experience EVER!!!