I regret choosing this hotel. The beautifully photographed and described King Deluxe was a letdown.
The Bad:
- A clogged sink took over a day and multiple complaints to fix.
- Drapes in the room had large, suspicious (blood?) stains (photo attached).
- Shower caulk tape looked filthy, like a breeding ground for bacteria (photo attached).
- The "soundproof" room was anything but – hollow windows let in all the noise of Manhattan, plus I could hear neighbors and unsettling crackling sounds from the walls.
- Felt like a bait-and-switch. You check in at a lovely lobby, only to be sent to the North Tower, which resembles a student dorm.
- The room itself was rundown – scratched walls, damaged furniture, and even the clock was 10 minutes slow.
- Despite sharing feedback at the front desk, management never followed up.
The Good:
- The water pressure was decent.
Overall, I expected much better for the price and description.