10/2 Rossz
2025. augusztus 14.
I booked a 7-night stay at this hotel — the first 4 nights in the Main Wing, and the remaining 3 nights in the West Wing, so I was required to change rooms during my stay.
The night before the room change, I spoke with a male manager at the reception and informed him that I had a hopping tour scheduled for 8:30 AM the next morning. I asked if it was possible to move to the new room before the tour, and he said yes, even promising a room upgrade.
However, when I arrived at the front desk at 8:00 AM the next day, a female staff member named Ella told me the room wasn't ready and that I should come back at 9:00 AM. She said I could leave my luggage in the lobby and go on the tour.
I asked if I could instead leave my things in the old room and return to check out and move after the tour — but she refused, saying I couldn't go back to the old room either. I had no choice but to leave everything in the lobby.
After the tour, I came back at 10:00 AM, only to be told again that the room was not ready and that I had to wait in the lobby for another hour. Finally, I was able to check in at 11:00 AM, after waiting 3 hours in total.
To make matters worse, the new room had no towels, no soap, and no shower gel. I went back to the front desk and spoke with Ella again, and she said, unbelievably, that there were no towels available at the hotel. Eventually, another staff member brought towels to my room, but Ella never apologized and kept showing an irresponsible and dismissive attitude
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