APA Hotel Shinjuku Gyoen-mae

Great location, lovely hotel and very friendly staff.

We had stayed at another APA hotel in our Japan trip, the Kyoto Eki Higashi, and the Shinjuku Gyoen-mae is similar but with more drawbacks. The room at Shinjuku Gyoen-Maw was tiny, and you may find that it's not enough room for two people. The room does not have room anywhere to store suitcase(s), so we found ourselves tripping over the luggage (the Kyoto hotel at least provided room under the bed to store suitcases). The bed itself is small, and the pillows are so flat and thin it's almost comical. The spa in the hotel was a great feature and we were happy to have use of it. Overall, the hotel is great and a good value and the spa is fantastic. The location is great, a short walk to Shinjuku station and half a block from the Gyoen-Mae train station (for local train access). But the rooms are tiny and uncomfortable, and the pillows are comically awful.

I wasn't able to stay at this location but I am pretty sure this APA location is just what I will expect when vacationing. Always consistent with how they run operations. Very professional and willing to help if needed.

Great Location near the center of Shinjuku shopping area and also near by a scenic park. Many restaurants and shops nearby. Also very close to subway station. Clean and Comfortable. Onsen is a great plus for relaxation. The mattress is too soft and recommend a firmer mattress.

Overall a decent hotel with a great location (walking distance to 3 Shinjuku train stops [although note that the main Shinjuku station is a solid 15 min walk away - a bit difficult with luggage] and close to convenience stores and restaurants). Rooms are small but I think that is standard in Tokyo. The biggest issue was the pillows - they are super flat to the point where you might as well not have one, and when I asked for extras they didn't have any. They did not charge any incidentals or extra fees at check in which is also a plus.