APA Hotel Shinjuku Gyoen-mae

Stayed for a few nights whilst visiting Tokyo. Hotel room small but fine for a base. Good value for the area. Pillows were quite thin and hard.

Excellent staffs and service, spa is great for relaxation after day trip.

I booked 3 rooms for family members, and it turned out all rooms were smoking room. Non of us smoking and we have a pregnant mum with us. the hotel was full and couldnt change room for us. We were stucked in smoking room for days. Also, double room & twin room are for two persons only, not 3 persons as hotels.com website shown allow for 3 people. Overall check in n stays not comfortable as they arranged us for smoking room. n told us its already full cannot change.

Rooms are very small. I stayed with my husband and baby and the bed wasn't big enough for us. I had to sleep with my feet facing baby's head as the bed wasn't big enough for us. So I was only half asleep as I didn't want to accidentally hit the baby. We also had a large size suit case with us and we couldn't leave it opened because you had to climb over it if you wanted to get out of the room. I liked there was laundry facilities in their basement and they also had a public bath but I never used it. Location was good. You can walk to Shinjuku station in about 10 mins.

Fantastic location, good facilities, immaculate rooms, great room service, and sparkling bathrooms. And did I mention an in-house onsen? Just be prepared to compromise on space - the rooms are tiny (but hey, you're only there to bathe and sleep) and the pillows are very thin. Unfortunately you have to rent other pillow options and they were all rented out when I inquired,